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Privacy and Cookies Policy

The references in this Privacy Policy and Cookies to "LG Arts & Crafts" or "we" refers the company "Luís Guarda - Artigos Decorativos, Lda", a company registered in Portugal, with offices / factory in Dr. Diogo Pais de Almeida Santos street, number 741, 2420-193 Colmeias - Leiria and with the NIPC 505 418 983. This company, which the user of personal data interacts, are responsible for the processing of the data, in terms of the RGPD.

Luís Guarda, Lda respeita as dúvidas que possam existir sobre a salvaguarda da sua vida privada e como tal, compromete-se a um tratamento de dados pessoais de forma clara, ressalvando a vida privada.
A utilização dos nossos serviços estabelece a aceitação dos termos da Política de Privacidade e das suas respetivas atualizações.
Os profissionais da 
Luís Guarda, Lda, trabalham todos os dias para lhe proporcionar a melhor experiência de utilização possível e está empenhada em proteger a privacidade e os dados pessoais dos seus clientes e utilizadores do website.
The information you share with us is used by us to further improve our services and your shopping experience.

This privacy policy gives you a clear view of how we may use your information. Luís Guarda, Lda adopts the best organizational and technical practices in preserving the confidentiality, integrity and availability of personal data. Our job is to protect the data we collect and treat, while strictly respecting and complying with applicable law and the options you have to exercise control over your information and protect your privacy.

1- Who is responsible for the processing of your personal data?
Luís Guarda, Lda is responsible for the processing of your personal data.

2- What personal data do we collect and when? 
When supplying the requested products and services, we ask you for certain personal data. For example, when signing up for the newsletter when you shop or contact our customer service, create an account, participate in our events or contests, or interact with our website pages. This personal data includes your:

  • Contact details including your name, tax number, email, phone number, shipping and billing address;
  • Login and account information, including email, password;
  • Purchases historic;
  • Payments;
  • Personal preferences including preferences regarding marketing and cookies.

By interacting with our website pages, data is automatically collected and shared with Luís Guarda, Lda through the technology platforms that provide the experience. For example, your browser or mobile device may share certain data with Luís Guarda, Lda as these devices interact with website pages. More information about these practices is included in the Cookies section below. This information includes: Cookies, IP addresses, referring headers, data identifying your browser and version, and web beacon flags and web tags.

3- Why and how do we use / treat your personal data? 

We use the personal data we collect from you in the following ways:

a) To provide the features of the website pages and the services you request. When using our website pages, we use your data to provide the product or service you select. Example: If you make a purchase or participate in an event or promotion, we will use the contact information you provide to communicate with you about your purchase, event or promotion. If you refer to our customer services, we will use information about you, such as shipping or payment information, or about the product you purchased to help you resolve a problem or issue. In some cases, in order to use specific features on our website pages and services you may need to provide Luís Guarda, Lda with additional data to use specific data. For example; to login through a social network, google login;

b) To communicate information about our products, services, events or for other promotional purposes;

c) To modify your e-mail or sms subscriptions , you must do so through your account or if this option is not available you can contact us through the following email: info@lg-artscrafts.com and communicate your preferences;

d) If you are already a customer of Luís Guarda, Lda, having made a purchase in the past, for example, we may use the email address provided by you to send you marketing communications about similar products or services of Luís Guarda, Lda, except if you deleted this option.

e) In other cases we may ask your consent to send you marketing information about Luís Guarda, Lda's products, services, events and promotions. We may use the information you provide us, such as your use of the www.lg-services.com website. artscrafts.com, your visits or purchases made at Luís Guarda, Lda, to personalize communications about products and services that may be of interest to you. When legally required, we will also seek your consent to send marketing communications;

f) To operate, improve and maintain our business, products and services. We may use the data you provide to us to operate our business. For example, when making a purchase, we may use this information for accounting, billing, auditing, and other internal purposes. As an example, we may use data about how you use our products and services to improve your user experience and to help us diagnose service and technical issues;

g) To protect our rights or those of third parties, property or safety. We may also use data about how you use our website pages to prevent or detect fraud, abuse, unlawful use and violations of our Terms of Use or to comply with court orders, government requests or applicable laws;

h) For general research and analysis purposes. We use data about how our visitors use our website pages and services to understand customer behavior or preferences. For example, we may use information about how visitors of www.lg-artscrafts.com search and find products to understand the best ways to organize and display product offerings in our store.

i) Other purposes.
We may also use your personal data for other purposes, subject to specific notice at the time of collection and obtaining your consent when necessary.

4- With whom do we share your personal data? 
Luís Guarda, Lda shares your personal data with:

a) Third party service providers who process personal data on behalf of Luís Guarda, Lda as: shipments and deliveries (CTT and SEUR), distribute emails (Sendimblue). Search and analytics, brand management and product promotions, as well as administering certain services and features (Google Analytics) will only collect your location, IP address and browser used and version.

(b) other third parties as necessary to:

1- Comply with a request from government authorities, a court order or applicable law (there may be the collection of your name, address, telephone number and TIN);

2- Prevent illegal use, violations of the Terms and Conditions of Use and Policies of our website pages;

3- Defend ourselves against third party complaints; 4- Assist in the prevention or investigation of fraud;

5- We may also transfer your personal data in the event of sale or transfer of all or part of our business or assets (including in the event of reorganization, division, dissolution or liquidation).

6- Remarketing Our website pages make use of retargeting technologies. This technology allows us to show our visitors who have already shown interest in our store and our products, announcements of our products on partner web pages. In addition, we work with other companies that use tracking technologies to deliver advertisements on our behalf on the internet. These companies may collect information (only the URLs you have visited will be collected) about your visits to our web pages and your interaction with our communications, including advertisements. Retargeting technologies analyze your cookies and show ads based on your past browsing behavior. For more information about cookies, see the cookies section

8- Protection and management of your personal data Encryption and Security: We use a variety of technical and organizational security measures, including encryption and authentication tools, to keep your personal data secure. . Your personal data is contained in protected data centers and is only accessible by a limited number of people who have special access to those systems.

International Data Transfers: The personal data we collect or generate (treat) in the context of our website pages will be stored within the European Union. Some of the recipients of data with which Luís Guarda, Lda shares your personal data may be located in countries other than the country in which your personal data was originally collected. Laws in these countries may not provide the same level of data protection as the country in which you initially provided us with your data. However, when we transfer your personal data to recipients in other countries, we will protect that personal data as described in this Policy and in accordance with applicable law. 9- Retention of Your Data We retain your personal data for as long as necessary to fulfill the purposes for which we collect it, unless otherwise required by law;

10- Your rights regarding your personal data. When you have ordered products or services or registered an account with us, you will have access to much of your information through one of our website pages. Usually our website pages offer the option to add, update or remove information we have about you. You have the right to request:

10.1- Access to your personal data; rectification of your personal data if it is incomplete or incorrect; edit this data in your personal account;

10.2- Delete your personal data;

10.3 You also have the right to object to the processing of your personal data for legitimate reasons justifying your personal situation;

10.4- In cases where we obtain your consent to the processing of your personal data, you have the right to withdraw your consent at any time;

10.5 You also have the right to object to the processing of your personal data, including the exclusion of use for direct marketing purposes via email marketing or sms. For newsletters and sms you can use the mechanisms below or use the OPT OUT mechanisms sent in any communication made. To exercise the above rights, please consult your personal area at www.lg-artscrafts.com. If any of these rights are not available in your account, please exercise your right by contacting us at info@lg-artscrafts.com.

11- Changes to this privacy policy.  Luís Guarda, Lda undertakes to observe the fundamental principles of privacy and data protection. Therefore, we regularly review our online privacy policy to make sure it is error free and clearly visible on websites, contains all the necessary information and is fully implemented and complies with data protection principles. . This privacy statement may be changed from time to time to always correspond with new developments and opportunities regarding the Internet and to comply with current legislation. Significant changes to this policy will be posted on our website along with an updated version of the online privacy statement.

If you have any questions about this policy or how Luís Guarda, Lda collects and processes your personal data, you can send your questions to info@lg-artscrafts.com

What are cookies?

What types of cookies are used on this site?

  • Authentication Cookie (LuisGuarda_Auth_Coockie): Cookie used by backoffice users.
  • Session Cookie (ASP.NET_SessionId): Temporary cookie that remains in the browser cookie store until the browser leaves the web page, so there is no record on the user's hard drive. The information collected by these cookies serves to analyze website traffic patterns. Ultimately, this allows us to improve content and improve site usability.
  • Cart cookie (lgarts38crafts-BINFO): Cookie that is used by the application to persist information to the information used in the cart.
  • RequestVerificationToken: A cookie that allows the website to respond to any action you perform on the website, such as completing an inquiry form.
  • Cookie Consent (cookieconsent_status): A cookie that identifies users with the site's terms of use and privacy.
  • Google Analytics (__utma, __utmb, __utmc, __utmz: Cookies __ utmz starting with "__utm"): Allows the function of analytics software. This software helps analyze website visitors and provide anonymous information such as browsers used, return visitors, and response to marketing activities.

What does it mean not to authorize the use of cookies?
If you prefer not to allow cookies you have the ability to disable cookies in the web browser you use, but you should be aware that it may prevent some web pages from displaying correctly.

How to configure my browser?

Google Chrome
1- Click on the Google Chrome menu icon.
2- Select Settings.
3- At the bottom of the page, click Show advanced settings.
4- In the “Privacy” section, click Content Settings.
5. Enable or disable cookies:
5.1- To enable cookies, select Allow setting of local data (recommended).
5.2- To disable cookies, select Block settings of any data by websites.

Internet Explorer
1- Open Internet Explorer by clicking the Start button and then clicking Internet Explorer.
2- Click the Tools button and then click Internet Options.
3- Click the Privacy tab, and under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Firefox
1- Select Tools> Options and go to the Privacy panel.
2- In the Save To menu, select the option to close Firefox. If you want to allow sites you trust to store cookies permanently (for example, to allow automatic authentication on a particular site), press Exceptions…, enter the website address and press Allow.

Safari
1- Click on “Edit”;
2- Select “Preferences”;
3- In the upper pane, select the “Security” icon.
4- In the “Accept Cookies” section, select “Never”.

Opera
1- Click Settings
2- Select Preferences> Advanced> Cookies> Enable or disable cookies