FAQ's
Our sale is exclusive to shopkeepers or professionals with open activity and CAE for resale. If you find yourself in one of these conditions, yes you can be a customer.
You cannot buy in our online store, but we will be happy to indicate our partner stores near you, send an email asking for this information to
info@lg-artscrafts.com.
info@lg-artscrafts.com.
Yes you can. But for reasons of logistics and work management, we ask that you communicate this intention to us within 12 hours after sending the order to the e-mail
info@lg-artscrafts.com.
info@lg-artscrafts.com.
The preparation time for your order depends on the availability date of the ordered items (each unavailable item has an availability date).
Normally we always wait for the minimum time which is 3 days and we send the available items after those 3 days. Unavailable items remain in your pending items and will be sent when available in the next shipment.
We ask for special attention to availability dates and always try to inform us of the possibility of waiting until everything is available.
Normally we always wait for the minimum time which is 3 days and we send the available items after those 3 days. Unavailable items remain in your pending items and will be sent when available in the next shipment.
We ask for special attention to availability dates and always try to inform us of the possibility of waiting until everything is available.
Due to market trends and commercial promotions, prices on our website may differ for the same item, depending on the time of purchase.
In this case, LG Arts & Crafts will not refund the difference, the price of the item being applied on the customer's purchase date.
In this case, LG Arts & Crafts will not refund the difference, the price of the item being applied on the customer's purchase date.
We apologize in advance. To solve it as soon as possible, we only need:
– Send an email to info@lg-artscrafts.com with your data (name and NIF), invoice number, wrong item reference and which item you originally ordered;
– You must return the item to the address indicated by our assistant.
– Send an email to info@lg-artscrafts.com with your data (name and NIF), invoice number, wrong item reference and which item you originally ordered;
– You must return the item to the address indicated by our assistant.
If your order is already being shipped, you can contact us and ask for information by emailing info@lg-artscrafts.com.
We remind you that after the date on which the order is shipped, it may take up to 3 days to be delivered in mainland Portugal, for Madeira and the Azores the delivery time may depend on the freight forwarder chosen, for other countries the delivery time may be from 3 to 15 business days (except delays by the carrier).
We remind you that after the date on which the order is shipped, it may take up to 3 days to be delivered in mainland Portugal, for Madeira and the Azores the delivery time may depend on the freight forwarder chosen, for other countries the delivery time may be from 3 to 15 business days (except delays by the carrier).
After the shipment of your order, the delivery time is approximately 1 to 3 working days for mainland Portugal, for Madeira and the Azores the delivery time may depend on the freight forwarder chosen, for other countries the delivery time may be from 3 to 15 business days (except delays by the carrier).
If after this normal period you have not received your order, please send us an email to info@lg-artscrafts.com.com so that we can check with the carrier the updated status of your order.
If after this normal period you have not received your order, please send us an email to info@lg-artscrafts.com.com so that we can check with the carrier the updated status of your order.
Payment for your order can be made by bank transfer, before the order is shipped.
You can return the item(s) for exchange or refund within a period of up to 14 days from the date of receipt.
No. Returns will only be accepted provided that the product(s) does not have any sign of use and is(are) properly packaged.
Shipping costs are borne by the customer.
Shipping costs are borne by the customer.
If you return an item that benefited from a discount applied to the total of your order, the respective amount will be refunded, minus the proportional part of the discount corresponding to that same item.
You can make your requests for information:
Internet: On our page you have a help section where you can clarify any doubts.
Email: info@lg-artscrafts.com
Phone: +351 969 153 663 or +351 962 144 637 or +351 244 723 626
WhatsApp: +351 969 153 663
Internet: On our page you have a help section where you can clarify any doubts.
Email: info@lg-artscrafts.com
Phone: +351 969 153 663 or +351 962 144 637 or +351 244 723 626
WhatsApp: +351 969 153 663
No. LG Arts & Crafts sells online exclusively to professionals.